SELECT YOUR COUNTRY
it_flag
uk_flag
ie_flag
gr_flag
es_flag
de_flag
fr_flag
nl_flag
be_flag
au_flag
pt_flag
int_flag
 
Lelli Kelly
  • Home
  • School Shoes
    • School Shoes
    • Colourissima School Shoes
  • Frangetta Mix
  • Sparkly Shoes
  • Sneakers
  • Lifestyle
  • Colourissima Study
  • Shop
  • Contacts

RETURNS & REPLACEMENTS

The first replacement requested by the Customer will be fulfilled at the expense of Lelli Kelly SpA, except for Products purchased at a discount (please check the information in the following paragraphs).

In the event that the Customer requests further replacements for the same Order, they will be fulfilled at the expense of the Customer, who can decide to use his own courier or proceed directly using the courier sent by Lelli Kelly SpA. In this case, Lelli Kelly SpA will request a fee of  £ 15.00 (via electronic payment) to be paid and agreed in advance.

If the Products were purchased at a discount, as part of promotions and initiatives organised at the discretion of Lelli Kelly SpA, any replacements will be fulfilled at the expense of the Customer and the cost will be £ 15.00 (via electronic payment) to be paid and agreed in advance.

Any returns are always fulfilled at the expense of the Customer, who can decide to use his own courier or proceed directly using the courier sent by Lelli Kelly SpA. In this case, Lelli Kelly SpA will request a fee of £ 10.00, which will be deducted from the refund of the value of the goods purchased.

If the Customer returns one or more Products due to an error on the part of Lelli Kelly LTD (defective products or incorrect goods with respect to the Order), the Customer will receive a refund of the value of the purchased goods and will not be charged any shipping costs.

To submit a return or replacement request for one or more Products purchased, the Customer is requested to send an email to shop@lellikelly.co.uk, indicating: their first and last names, the Order number, and the reason for the return or replacement request.

The Customer has 14 (fourteen) days from the receipt of the package to make the return or request a replacement. The returns/replacement policy does not affect the rights arising from the law and the right of withdrawal. For Orders placed between 10 December 2022 and 31 December 2022, the period to return or request the replacement of the product is extended to 28 (twenty-eight) days.

NB only intact and unused Products will be accepted for return. Lelli Kelly LTD therefore recommends not removing labels/tags while trying on the Products and taking care not to soil or damage them. In the case of footwear, Lelli Kelly LTD recommends trying them on on a soft and clean surface (for example, a carpet). By following these simple tips, the Customer can save time and prevent any mistakes.

The instructions for the Customer to make returns or replacements are laid out below:
– Put the Product in the original packaging (Lelli Kelly box).
– Put the original packaging (with the Product inside) into a package, possibly the one in which the goods were received, making sure that it is properly sealed.
– Apply/write the name of the sender and the recipient on the package.
– Arrange for the package to be collected from your home or another suitable location by contacting Lelli Kelly LTD directly at shop@lellikelly.co.uk.

Refund times

After receiving and checking the Customer’s return, Lelli Kelly LTD will proceed with the refund or replacement of the Products in question. The refund will be processed within a few days of receipt of the goods by Lelli Kelly LTD. The refund times may vary depending on the Customer’s bank.

Refund methods

CARD/PAYPAL
The total price of the returned Products (minus any shipping costs incurred by Lelli Kelly LTD) will be automatically credited to the account corresponding to the card used by the Customer for payment.

For any further information on this topic, the Customer can contact Lelli Kelly LTD via the following channels:

– Email: shop@lellikelly.co.uk

– Telephone: +39 (0)583 4311 (from Monday to Friday, 8:30 to 12:30 and 14:00 to 18:00)

  • SELECT YOUR COUNTRY
  • RETAILERS AREA (B2B)
  • Conditions Of Sale
  • Shipping & Delivery
  • Returns & Replacements
  • Privacy Policy
 
FACEBOOK
INSTAGRAM
en
© 2022 LELLI KELLY LTD - All Rights Reserved
Unit 2, Bedford Mews, East Finchley, London N2 9DF, United Kingdom - Tel.: +39 0583 4311 - Email: info@lellikelly.co.uk - VAT: GB332797871
© 2022 LELLI KELLY LTD - All Rights Reserved
Unit 2, Bedford Mews, East Finchley
London N2 9DF, United Kingdom
Tel.: +39 0583 4311 - Email: info@lellikelly.co.uk
VAT: GB332797871

KEEP UPDATED!
Discover in advance all the news, seasonal trends,
exclusives and special offers on our products.
By registering, you accept our Privacy Policy.
Select your Country *
Discover in advance all the news,
seasonal trends, exclusives and
special offers on our products.
By registering, you accept our
Privacy Policy.
Select your Country *

WE USE COOKIES TO IMPROVE YOUR BROWSING EXPERIENCE AND THE QUALITY OF OUR WEBSITE.
BY CONTINUING TO BROWSE THE WEBSITE, YOU ACCEPT OUR COOKIE POLICY.
Ok